Where do I sign up for class? You can book your class via the TruFusion App or our website! (Reopening schedule will be available starting July 29th, 2020)
I signed up online, do I still need to check in at the front desk? Yes. Check in at the front desk is still required. Please be aware masks are required and a temperature check will be performed.
How far in advance, or how late, can I book a class? You’ll be able to book one week in advance. For instance, a class that takes place on Mondays will be available to book on the Monday prior. The window for booking a class online will close 2 hours prior to the class start.
I booked a class, but I’m running late. What happens? If you are absent 5 minutes prior to class your spot will be released. We recommend arriving at least 10 min prior to class to get checked in and setup for class.
I need to cancel my class, will I be charged? All cancellations within 2 hours to class start time will be charged a $10 late cancellation fee. If you cancel more than 2 hours from the class start time you will not be charged.
I signed up online, but I didn't make class. Will I be charged for not showing up? Yes. You will be charged a no show fee of $10. We ask that you please cancel at least 2 hours prior to class time.
The class is full, what is the waitlist policy? If a class is fully booked, we will allow 3 - 5 spots to be waitlisted, depending on the class size. If you add yourself to the waitlist, you are committing to the spot if it becomes available. If a spot becomes available, you will be automatically added to the available spot up to 2 hours prior to class starting.
I want to book a spot in the front row, or a certain bike, how can I do that? (Can we also book a specific boxing bag?) No. At this time we do not offer the ability to book a specific spot, bike, boxing bag, etc.
Can I save a spot for a friend in class? Reserving spots is not allowed. All members must be present in studio to check in to class.
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QUESTIONS, COMMENTS, CONCERNS?
You can reach us at (512) 893-3878, or by emailing firstname.lastname@example.org