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YOUR  FIRST  TIME.

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CLASSES

ONLINE BOOKING FAQ

 

  1.  Are class bookings mandatory?
    YES.


  2. Where do I sign up for class?
    You can book your class via the TruFusion App or our website! 

  3. I signed up online, do I still need to check in at the front desk?
    Yes. Check in at the front desk is still required. Please be aware masks are required and a temperature check will be performed. 

  4. How far in advance, or how late, can I book a class?
    You’ll be able to book one week in advance. For instance, a class that takes place on Mondays will be available to book on the Monday prior.  The window for booking a class online will close 2 hours prior to the class start.

  5. I booked a class, but I’m running late. What happens?
    If you are absent 5 minutes prior to class your spot will be released. We recommend arriving at least 10 min prior to class to get checked in and setup for class.  

  6. I need to cancel my class, will I be charged?
    All cancellations within 4 hours to class start time will be charged a $10 late cancellation fee. If you cancel more than 4 hours from the class start time you will not be charged.

  7. I signed up online, but I didn't make class. Will I be charged for not showing up?
    Yes. You will be charged a no show fee of $10. We ask that you please cancel at least 2 hours prior to class time. 

  8. The class is full, what is the waitlist policy?
    If a class is fully booked, we will allow 3 - 5 spots to be waitlisted, depending on the class size. If you add yourself to the waitlist, you are committing to the spot if it becomes available. If a spot becomes available, you will be automatically added  to the available spot up to 2 hours prior to class starting. 

  9. I want to book a spot in the front row, or a certain bike, how can I do that? (Can we also book a specific boxing bag?)
    No. At this time we do not offer the ability to book a specific spot, bike, boxing bag, etc. 

  10. Can I save a spot for a friend in class?
    Reserving spots is not allowed. All members must be present in studio to check in to class. 

BOOK YOUR NEXT CLASS NOW!

QUESTIONS, COMMENTS, CONCERNS?


You can reach us at (512) 893-3878, or by emailing studio109@trufusionstudio.com

 

4211 S. Lamar Blvd, B-07 Austin, TX 78704