Are class bookings mandatory? No. Show up or sign up. You don’t need to book a class to attend - a limited amount of class spots will be available to book online, the rest are for first come-first serve.
Where do I sign up for class? You can book your class via the TruFusion App or our website!
I signed up online, do I still need to check in at the front desk? Yes. Check in at the front desk is still required.
How far in advance, or how late, can I book a class? You’ll be able to book one week in advance. For instance, a class that takes place on Mondays will be available to book on the Monday prior. The window for booking a class online will close 1 hour prior to the class start.
I booked a class, but I’m running late. What happens? If you are absent 5 minutes prior to class your spot will be released. We recommend arriving at least 10 min prior to class to get checked in and setup for class.
I need to cancel my class, will I be charged? All cancellations within 1 hour to class start time will be charged a $10 late cancellation fee. If you cancel more than 1 hour from the class start time you will not be charged.
I signed up online, but I didn't make class. Will I be charged for not showing up? Yes. You will be charged a no show fee of $10. We ask that you please cancel at least 1 hour prior to class time.
I can't make my original booking. Can I call in to change to a different class that same day? Is there any fee associated? Yes. If you call in we can take you out of your original class and put you into a different class. There won't be any late cancelation fees.
I want to book a spot in the front row, or a certain bike, how can I do that? (Can we also book a specific boxing bag?) No. At this time we do not offer the ability to book a specific spot, bike, boxing bag, etc.
Can I save a spot for a friend in class? Reserving spots is not allowed. All members must be present in studio to check in to class.
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QUESTIONS, COMMENTS, CONCERNS?
You can reach us at (512) 893-3878, or by emailing firstname.lastname@example.org